Cancellation of orders

If you need to cancel an order 24 hours must be given and your money will be refunded in full. Cancellations received with less than 24 hours notice will be refunded less a $15 administration fee. We are unable to cancel orders that have been prepared and are with our courier service.

Refunds

As there are a number of circumstance surrounding refunds we ask that you contact us on 02 9977 0000 to discuss any queries you may have in relation to flowers sent or received.

All refunds for orders placed online or by telephone are credited back to the credit card on which the original order was purchased. For in store purchases, refunds are issued in the way the original purchase was made (e.g. credit card, eft-pos, cash or cheque).

Product Substitution/Availability

Please note that all flowers/products are subjected to seasons or availability. If certain flowers/products are not available at the point of execution, we reserve the right to substitute the selected orders with items of equal value or similar floral design. Thank you for your understanding.



Due to additional workload commitments our same day delivery service will be limited over the coming weeks. To ensure all deliveries are made on time please allow 24 hours notice for ALL orders and delivery dates. We apologise for any inconvenience this may cause and thank you for your assistance at this time. Kind regards Rambling Rose. x